Customer Relationship Management

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Customer Relationship Management

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1.	CRM Evaluation Center Jan 5, 2009 Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
2.	Customer Relationship Management and Social NetworksÃ¢â‚¬â€They're Related How, Again? (2 Pages) by Paul Greenberg May 28, 2007 Abstract : No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.
3.	Customer Relationship Management and Social NetworksÃ¢â‚¬â€They're Related How, Again? (3 Pages) by Paul Greenberg Feb 7, 2007 Abstract : No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.
4.	A Customer Relationship Management Solution Aims To Cover all the Bases (6 Pages) by Osman Baig and Shahid Hannan Aug 17, 2006 Abstract : Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.
5.	Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology (3 Pages) by Dave Stein and Al Case May 23, 2006 Abstract : Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some solutions.
6.	A Lexicon for Customer Relationship Management Success (6 Pages) by Glen Petersen Mar 8, 2006 Abstract : Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hopeÃ¢â‚¬â€œfor-the-best mentality.
7.	Integrating Customer Relationship Management through Software As A Service (3 Pages) by Jim Berkowitz Dec 6, 2005 Abstract : The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.
8.	Comparing On Demand Customer Relationship Management Service Alternatives (5 Pages) by Jim Berkowitz Dec 5, 2005 Abstract : Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.
9.	The Return of Supplier Relationship Management (3 Pages) by Dylan Persaud Jul 13, 2007 Abstract : Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems. The benefits of a customer relationship management system that can be applied to a supply chain can streamline operations and increase bottom line results.
10.	Customer Relationship Management for IT Professionals (5 Pages) by J. Dowling Jan 17, 2001 Abstract : What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

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TEC was coined "the Rolls-Royce of decision support tools" by ZDNet

Q: What is the "TEC Evaluation Center" relating to CRM?
A: It is a place where IT Decision makers,vendors, consultants, educators, students, etc. can conduct high level research into the selection process. It is powered by eBestMatch ™, a patented decision support system, and combined with vetted vendor data stored in a Knowledge Base. The KB simply contains fully evaluated software technologies that have been ranked and rated. It is where ‘buyers’ of software come to match their requirements to those of the software solution provider's capabilities. It is a place to conduct intelligence, and make an informed evaluation based on your specific business requirements.

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Q: What are eBestMatch, eBestMatch and the eBestMatch Engine?
A: eBestMatch is the powerful software tool behind the CRM Evaluation Center. It is an enterprise-scale decision support tool that contains several patented analysis algorithms. It has been referred to as "the Rolls Royce of Decision Support tools"(ZDNet). For more information on eBestMatch click here. eBestMatch is a simplified web enabled version of eBestMatch. The eBestMatch Engine is the core engine that powers the TEC Evaluation Centers. The eBestMatch Engine permits the TEC Evaluation Centers to retain all of the computational and mathematical power of eBestMatch, yet present the data in a user-friendly manner. This permits the complexity of the eBestMatch software to remain hidden, but at the same time gives the user a simple, easy-to-use and powerful decision evaluation tool at their fingertips. When combined with the extensive Knowledge Bases that are used in the TEC Evaluation Centers, it becomes an invaluable research tool. We are building archives of information on CRM.

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