Q: What is a Knowledge Base?
A: A Knowledge Base is a repository of information created by intense research gathering, and organized in a comprehensive Decision Hierarchy. Our Knowledge Bases are created with the intent of covering all aspects of the evaluation in question including Outsourcing - not just features and functionality. Storing vendor data in a Decision Hierarchy allows us to effectively organize business needs and lets the users focus on their priorities at the level of detail of their choosing. In addition to an organized view of all aspects in their evaluation - a Knowledge Base permits the storage of notes, comments, and other relevant information at each level of the Decision Hierarchy. It encompasses all of the vendor information, ratings, and is also where your personalized priorities are stored. We are also building archives on Outsourcing.

Q: How different is the TEC Evaluation Center from other sites with superimposed vendors' data (features/functions)?
A: The main difference is the fact the TEC Evaluation Center relating to Outsourcing uses a combination of extensive vendor analysis coupled with the powerful analytical capabilities of eBestMatch™. Vendor data is third party evaluated and is fully impartial. The depth of analysis goes far beyond features and functions; it includes elements such as Corporate Strategy, Flexibility and Viability. This gives all vendors an equal playing field. When this data is entered into our Knowledge Base and viewed through the eBestMatch™ engine, it becomes an invaluable tool for analysis -“the Rolls Royce of Decision Analysis Software”(ZDNet).

TEC was coined "the Rolls-Royce of decision support tools" by ZDNet

Q: How is 'Percent Match' calculated?
A: The Percent Match calculation demonstrates the real power of the eBestMatch Engine. The Percent Match is our patented calculation that helps IT decision makers avoid some of the problems with simply using a weighted average (the “Ability to Meet Criteria” like Outsourcing for Outsourcing) calculation is a weighted average. This calculation becomes useful when the decision maker wishes to consider the consistency of scores across all of the criteria in addition to the vendors’ Ability to Meet Criteria calculation. The eBestMatch Engine runs through patented algorithms to generate a Weighted Average Composite Index (WACI), which is a number between 0 and 1. A WACI of 1 indicates that a vendor’s scores were very consistent throughout the RFI. Those vendors with a WACI below 1 have inconsistencies in their scores across the RFI. The degree to which the scores are inconsistent determines the WACI. The Percent Match is a simple calculation of: The Ability to Meet Criteria (x) WACI.